Daily Sustainability Job Post

* The link and job description provided was active on January 1, 2021 – the date this was posted. Please refer to the employer’s website for up to date information. This is not our search, we are providing these links as a service to the community of sustainability and ESG jobseekers.

Position Overview:

Responsibilities

• Proactively drive customer centric features in an As-a-Service cloud model to differentiate and improve technical supportability, troubleshooting, and customer experience in Cradlepoint’s NetCloud Manager
• Responsible for the full customer troubleshooting experience with ease of use and value confirmation in mind
• Work closely with a variety of stakeholders including customer success, support, sales, marketing, customers, and partners in defining solution direction and optimizing existing functionality
• Understand the business value behind product decisions and advocate for solutions while serving as primary product and business representative as a team member of high-performing development teams
• Analyze data from a variety of sources to answer product or operational related questions and incorporate the analysis into decision making processes
• Maintain comprehensive understanding of internal systems, systems architecture, and customer requirements
• Manage and prioritize the backlog of features based on the strategic roadmap
• Author user stories for the development team based on product features and enhancements
• Review and approve deliverables prepared by the development team
• Lead cross-functional teams to surface issues, remove blockers, and work through solution design as needed
• Work closely with Product Marketing to translate technical aspects of solutions into go-to-market strategy and deliverables
• Partner with UX and research teams to optimize the user experience

Qualifications

• Bachelor’s Degree required
• 3+ years of relevant product or leadership experience
• Strong ability to understand both technical details and practical business application of how enterprises want to centrally manage and support a geographically diverse network in order to align product vision and roadmap
• Experience working with agile product development teams
• Exceptional analytical reasoning skills based on data
• Technical fluency
• Knowledge of network management, cloud/SaaS management, LTE, 5G, Wireless WAN, WLAN, network security, APIs, and/or networking technologies a plus
• Critical thinking skills to make intelligent and defendable decisions in a fast-paced environment
• Must demonstrate strategic thinking and thought leadership, as well as ability to lead initiatives through implementation
• Ability to create effective relationships, listen, communicate, influence, be persistent, patient and collaborate cross-team at all organizational levels
• Excellent communication skills including ability to persuasively deliver presentations to senior executives, partners and customers and at industry events
• Fast executor, self-starter, and passionate
• Travel: Ability to travel up to 20% (post pandemic) if not located in Boise