Daily Sustainability Job Post

* The link and job description provided was active on October 8, 2021 – the date this was posted. Please refer to the employer’s website for up to date information. This is not our search, we are providing these links as a service to the community of sustainability and ESG jobseekers.

Position Overview:

The Moody’s ESG Solutions Group’s Client Service team is critical to our short and long-term success as an organization. We are successful when our clients accrue continued value from our solutions and services. The Client Service team is expected to provide ‘white glove service’ to our existing client base to ensure they derive maximum value from existing products and uncover new applications and use cases for their organization.

The Client Service team understands customer needs and goals and brings technical expertise to support client onboarding, provide training and offer direction throughout all phases of the client life cycle pre-and post-sale in close collaboration with the Product Management, Research, and Sales teams. Achievement of these goals is measured through increased product usage, expanded organizational relationships, and reduced client turnover rates. While this group is specifically focused on client retention, it is brought into sales conversations as product experts to help advance and close new business.

Climate Product Specialists’ responsibilities include:

• Manage client projects from inception to implementation, including:
  • Manage client onboarding and data intake
  • Contribute to and coordinate the preparation and delivery of client deliverables via appropriate channels (e.g., API, SFTP) to ensure clients can easily access results
  • Provide client trainings
  • Serve as clients’ go-to resource for queries related to methodology, data, and other technical matters
  • Support clients’ interpretation and application of Moody’s ESG Solutions’ data to their use cases
• Contribute to business development, including proposal development, in close collaboration with the Sales team and RFP Analysts
• Systematically gather and share client feedback with Product, Research and other relevant internal groups
• Work closely with the Product, Research, and Sales teams to promote quality improvement and the development of new sources of revenue
• Track and report on performance KPIs as defined at the division level

Qualifications

Required

• Master’s degree in environmental science or policy, energy markets, or engineering
• Minimum 3 years experience in carbon transition risk-related data analysis and research
• Deep knowledge of asset owners, asset managers, banks, and/or insurers climate risk use cases and relevant market trends
• Excellent written and oral communication skills, including the ability effectively to communicate complex, technical issues to non-expert audiences
• Exceptional organizational skills and attention to detail
• Self-starter, autonomous, and responsible
• Comfortable in a fast-paced environment, and able to juggle and meet multiple deadlines
• Creative problem-solving skills and ability to diagnose issues and develop solutions
• Strong team player and an individual who enjoys interacting with people of all levels in a multicultural environment
• Fluency in spoken and written English
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Preferred

• Familiarity with scientific computing in an interpreted language for data analysis such as Python
• Other language skills (e.g., Spanish, French)